Product

What is the sizing range of the MSW Hat?

The MSW hat sizing ranges from 19” - 25”, 48cm - 60cm, or size 6 - 8 hat size.

Can I use MSW straps with any hat?

MSW Straps are designed exclusively for the MSW Hat. Magstrap™, Hook Strap, and all future straps will also be compatible with all future versions of the MSW Hat.

What type of magnets do you use?

We use N48 neodymium magnets from certified, ethical and sustainable sources. These magnets are shielded in a stainless steel housing on the side that is closest to the head.

Is your technology patented?

MSW products are patent-pending. If you would like to use our technology, please reach out: hello@mswstraps.com

How can I know if the MSW Hat is safe for me if I have a medical device?

Consult with your healthcare provider and your medical device manufacturer. They can provide specific guidelines on the safe use of products with magnets near your medical device.

Shipping

Who are your shipping partners within USA?

We currently partner with USPS for all US orders. Most orders are processed within 72 hours and arrive within 3-5 business days.

Do you ship internationally?

Yes we offer international shipping. Most orders are processed within 72 hours, and International shipping takes 7-15 days, pending local customs. Please select your preferred partner upon checkout, shipping times will be provided upon checkout. Please note that international shipping INCLUDES duties.

How long will it take for my order to arrive and how do I track it?

Most orders are processed within 72 hours and arrive within 3-5 business days in the USA. International orders should arrive within 7-15 days, pending local customs. Once your order ships, we'll send you an email with shipping confirmation and all tracking information.

Do you offer expedited shipping?

We currently offer expedited shipping in certain regions. Please consult the shipping options upon checkout to see if expedited shipping is available in your region.

My order arrived, but it's damaged!

We are so sorry to hear that! Please email us at hello@mswstraps.com and let us know what went wrong so that we can get this sorted out right away!

Help! My package says it was delivered, but it's not here!

Don't panic! Sometimes orders can be prematurely marked as delivered or might have been dropped off at a front desk or mailroom. If you still haven't received your order by the end of the next business day, let us know: hello@mswstraps.com

What happens if I refuse to pay customs or duties?

If you decline to pay import fees or do not collect your package, it will be considered abandoned. We do not offer refunds on orders where delivery is refused due to unpaid customs, duties, or taxes. These charges are determined and collected by your local government and are not controlled by MSW.

Do you ship to PO boxes or military addresses?

Some carriers may not deliver to PO boxes or military addresses. We recommend using a physical address whenever possible. If you’re unsure, contact us before placing your order.

Returns

What is the return policy for Canada orders?

Canada Returns: We gladly accept returns on all hats within 30 days of receiving your order as long as they are unworn, undamaged, with all original tags attached. Please note the original shipping charge is non-refundable and all custom orders are final sale. We do not accept exchanges on Canadian orders and ask you to return the order for a refund and place a new order on our website.

To start your return: reach out to hello@mswstraps.com with your order number, postal code, product, and reason. $15 return handling fee applies.

What is the return policy for International orders?

International Returns: We gladly accept returns on all hats within 30 days of receiving your order as long as they are unworn, undamaged, with all original tags attached. A $20 shipping and handling fee will be deducted from your refund.

Wholesale & Contact

Wholesale

We offer the MSW Hat and Magstrap in large pack sizes, at wholesale pricing.

If you are a brand, looking to use our hats as blanks in your next collection; Or if you are a retailer looking to carry out product, we have limited spots available in our wholesale program.

Please apply for our wholesale program HERE.

Contact

Reach out with any questions, suggestions, or concerns at our contact form.

Terms & Privacy

Terms and Conditions

TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.MSWstraps.com (the "Site"). This Site is owned and operated by Michael Jakubowski. This Site is an ecommerce website. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property
All content published and made available on our Site is the property of Michael Jakubowski and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts
When you create an account on our Site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site. The following goods are available on our Site:
• Magnetic Adjustable Straps; and
• Hats.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments
We accept the following payment methods on our Site:
• Credit Card; and
• PayPal.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
• Within USA: Standard delivery by USPS. Delivery takes 3-5 business days.
• Outside of USA: International shipping rates may vary, please see details upon shipping carrier selection upon checkout.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays. You will be required to pay delivery charges in addition to the price for the goods you purchase. If you purchase goods from us for delivery to a destination outside Canada your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them. You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds
Refund requests must be made within 30 days after receipt of your goods. We accept refund requests for goods sold on our Site for any of the following reasons:
• Good is broken;
• Good does not match description; or
• Good does not meet the purchaser's expectations.

Refunds do not apply to the following goods:
• custom items; • sale items; and • discontinued items.

Returns
Returns can be made by mail. To return a good by mail, follow the following procedure: Please reach out to our contact form with your return inquiry to initiate a refund request and receive return instructions. Please include: order number, name, address, and reason for return. We will reply to your request within 48 hours. All reutrns are subject to a $20 handling fee. Shipping is non-refundable.

Consumer Protection Law
Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability
Michael Jakubowski and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Michael Jakubowski and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the Province of Ontario.

Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Michael Jakubowski are unable to resolve any dispute through informal discussion, then you and Michael Jakubowski agree to submit the issue before a mediator. The decision of the mediator will not be binding. Any mediator must be a neutral party acceptable to both you and Michael Jakubowski. Notwithstanding any other provision in these Terms and Conditions, you and Michael Jakubowski agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
• (647) 282-4084
• mj@MSWstraps.com
• 55 Dagmar Ave., ON, M4M 1V9

You can also contact us through the feedback form available on our Site. Effective Date: 13th day of November, 2022.

Privacy Policy

Privacy Policy

Type of website: Ecommerce
Effective date: 13th day of November, 2022

www.MSWstraps.com (the "Site") is owned and operated by Magjustable Inc.. Magjustable Inc. is the data controller and can be contacted at:
mj@MSWstraps.com | (647) 282-4084 | 55 Dagmar Ave, ON, M4M 1V9

Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:
1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018. We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

Consent
By using our Site users agree that they consent to the conditions set out in this Privacy Policy. When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful. You can withdraw your consent by reaching out on our Contact Form.

Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR. We rely on the following legal basis to collect and process the personal data of users in the EU: Users have provided their consent to the processing of their data for one or more specific purposes.

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:
1. IP address; 2. Location; 3. Clicked links; and 4. Content viewed.

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
1. First and last name; 2. Age; 3. Date of birth; 4. Sex; 5. Email address; 6. Phone number; 7. Address; 8. Payment information; and 9. Auto fill data. This data may be collected using the method of creating an account.

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:
1. Statistics; 2. Marketing; and 3. Product Development.

The data we collect when the user performs certain functions may be used for the following purposes:
1. Communication.

Who We Share Personal Data With
Employees: We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
Other Disclosures: We will not sell or share your data with other third parties, except in the following cases:
1. If the law requires it; 2. If it is required for any legal proceeding; 3. To prove or protect our legal rights; and 4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved. You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee's termination. While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights as a User
Under the GDPR, you have the following rights:
1. Right to be informed; 2. Right of access; 3. Right to rectification; 4. Right to erasure; 5. Right to restrict processing; 6. Right to data portability; and 7. Right to object.

Children
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to exercise any of your rights under the GDPR, please contact our privacy officer here:
Michael Jakubowski | mj@magjustable.com | (647) 282-4084 | 55 Dagmar Ave

Do Not Track Notice
Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We respond to browser-initiated DNT signals. If we receive a DNT signal that indicates a user does not wish to be tracked, we will not track that user.

How to Opt-Out of Data Collection, Use or Disclosure
You can opt-out of the use of your personal data for marketing emails by clicking "unsubscribe" on the bottom of any marketing email or updating your email preferences under "Your Account".

Cookie Policy
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. We use the following types of cookies on our Site:
1. Analytical cookies; 2. Targeting cookies; and 3. Third-Party Cookies.

Modifications
This Privacy Policy may be amended from time to time. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy.

Complaints
If you have any complaints about how we process your personal data, please contact us. You also have the right to directly make a complaint to a supervisory authority such as the Information Commissioner's Office in the UK or the Data Protection Commission in Ireland.

Contact Information
Michael Jakubowski: mj@MSWstraps.com

Reach out to hello@mswstraps.com to exercise your rights under GDPR.