Shipping policy
Where do you ship, and with whom?
We ship to the US, Canada and internationally. Every order ships USPS with tracking included.
How long will it take for my order to arrive and how do I track it?
Orders ship within 2 business days and arrive in 3-5 days in the US, 7-9 days in Canada and 12-20 days everywhere else. Once your order ships, we'll send you an email with shipping confirmation and all tracking information.
How much is shipping?
US: $9.95 for any order under $50, FREE shipping for any order $50+.
Canada: $19.37 for any order under $100, FREE shipping for any order $100+.
Everywhere else: the shipping rate is shown at checkout.
Will I pay customs or duties on delivery?
No. Duties and taxes for Canadian and international orders are included at checkout, so there is nothing more to pay on delivery.
Do you offer expedited shipping?
Expedited shipping is available in certain regions. Check the shipping options at checkout to see if it's offered for your address.
My order arrived, but it's damaged!
We are so sorry to hear that! Please email us at hello@MSWstraps.com and let us know what went wrong so that we can get this sorted out right away!
Help! My package says it was delivered, but it's not here!
Don't panic! Sometimes orders can be prematurely marked as delivered or might have been dropped off at a front desk or mailroom. If you still haven't received your order by the end of the next business day, let us know.
Do you ship to PO boxes or military addresses?
Some carriers may not deliver to PO boxes or military addresses. We recommend using a physical address whenever possible. If youβre unsure, contact us before placing your order.
What is the return policy for Canada orders?
Canada Returns
We gladly accept free returns on all hats within 30 days of receiving your order as long as they are unworn, undamaged, with all original tags attached.
Please note the original shipping charge is non-refundable and all custom orders are final sale.
We do not accept exchanges on Canadian orders and ask you to return the order for a refund and place a new order on our website.
I want to start my return
To start your return process, please reach out to our contact form with the following information:
- Your order number
- Your Shipping Zip/Postal Code
- The product you would like to return
- Reason for return
If your return is approved, we will send you an email confirmation and a return shipping label for your to drop off at your nearest carrier location.
Will I get charged for return shipping?
No. Returns are free: we email you a prepaid return label and no shipping or handling fee is deducted from your refund.
Can I exchange my product?
We do not currently accept exchanges. However, you can return the order for a refund and place a new order on our website.
Are shipping, duties and taxes refundable on returned orders?
Unfortunately, any shipping & duties/taxes you pay are non-refundable at this time.
When will my return be processed?
Your refund will be processed once your return arrives and is processed at our warehouse.
Please note that all hats must be unworn, undamaged, with original tags attached to receive a refund.
Once approved you'll receive an email notification of the refund. From there it can take your card company up to a full billing cycle to have this reflected on your statement. The refund will be processed to the original method of payment, excluding original shipping charges.
Final Sale
Please note that some products are market as Final Sale and are not eligible for a return.
How do I send my items back?
If you need to make a return, please use the original packaging it arrived in. If you are unable to, please use a box which helps protect the delicate features of our hats.
We ask that you refrain from combining returns from multiple orders into a single package. If you placed multiple orders or received two separate return shipping labels, please send back the items in separate boxes. Please note that the shipping labels you are provided when you create your returns have been formulated based on the weight of the items you're returning. Using one label for items from multiple orders will likely result in additional postage payment due to the differences in the calculated weight.
What is the return policy for International orders?
International Returns
We gladly accept free returns on all hats within 30 days of receiving your order as long as they are unworn, undamaged, with all original tags attached.
Please note the original shipping charge is non-refundable and all custom orders are final sale.
We do not accept exchanges on orders and ask you to return the order for a refund and place a new order on our website.
I want to start my return
To start your return process, please reach out to our contact form with the following information:
- Your order number
- Your Shipping Zip/Postal Code
- The product you would like to return
- Reason for return
If your return is approved, we will send you an email confirmation and a return shipping label for your to drop off at your nearest carrier location.
Will I get charged for return shipping?
No. Returns are free: we email you a prepaid return label and no shipping or handling fee is deducted from your refund.
Can I exchange my product?
We do not currently accept exchanges. However, you can return the order for a refund and place a new order on our website.
Are shipping, duties and taxes refundable on returned orders?
Unfortunately, any shipping & duties/taxes you pay are non-refundable at this time.
When will my return be processed?
Your refund will be processed once your return arrives and is processed at our warehouse.
Please note that all hats must be unworn, undamaged, with original tags attached to receive a refund.
Once approved you'll receive an email notification of the refund. From there it can take your card company up to a full billing cycle to have this reflected on your statement. The refund will be processed to the original method of payment, excluding original shipping charges.
Final Sale
Please note that some products are market as Final Sale and are not eligible for a return.
How do I send my items back?
If you need to make a return, please use the original packaging it arrived in. If you are unable to, please use a box which helps protect the delicate features of our hats.
We ask that you refrain from combining returns from multiple orders into a single package. If you placed multiple orders or received two separate return shipping labels, please send back the items in separate boxes. Please note that the shipping labels you are provided when you create your returns have been formulated based on the weight of the items you're returning. Using one label for items from multiple orders will likely result in additional postage payment due to the differences in the calculated weight.